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Mô Tả Công Việc
- Conduct Spa Training: Train and mentor spa therapists on techniques, guest service standards, and product knowledge to ensure high service standards are met.
- Develop Training Materials: Create and update training manuals, SOPs (Standard Operating Procedures), and other training materials to support the spa team.
- Monitor Performance: Regularly assess spa therapists’ skills and provide feedback to enhance their performance and professional growth.
- Ensure Compliance: Ensure that all therapists comply with health, safety, and hygiene standards, as well as local regulations.
- Promote Spa Services: Encourage therapists to recommend services and products, enhancing sales through up-selling.
- Continuous Improvement: Stay updated on industry trends, new treatments, and wellness techniques, and incorporate them into training programs.
- Collaborate with Management: Work closely with the Spa Manager and other departments to ensure the team is aligned with the resort’s standards and goals.
Yêu Cầu Công Việc
- Skills: In-depth knowledge of spa treatments, therapies, and wellness trends. Strong communication, presentation, and leadership skills.
- Customer Service: Passion for delivering excellent customer service and enhancing the guest experience.
- Training Ability: Proven ability to train and mentor spa staff, with a focus on skill development and performance improvement.
- Language: Good command of English; knowledge of additional languages is an advantage.
- Physical Stamina: Ability to demonstrate treatments and provide hands-on training for extended periods.
- Compliance: Knowledge of health and safety regulations, hygiene standards, and spa protocols.
- Flexibility: Ability to adapt to a fast-paced environment and work flexible hours, including weekends and holidays.
Hình thức
Quyền Lợi
- Competitive salary and Pre-opening service charge
- At least 14 annual leave days/year
- Monthly Service charge
- 100 % salary and immediate Social Insurance enjoyment during probationary period
- Accident Insurance (24/7) & Bao Viet Healthy Insurance enjoyment as per IHG policy
- 13th month salary
- Birthday gifts and Internal Service Discount in accordance to IHG and resort's policy
- Enjoys IHG's special offer for internal employee
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