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Mô Tả Công Việc
This position is responsible for managing appointments, facilitating guest interactions, and ensuring the smooth operation of spa services. The Spa Coordinator will work closely with both management and Spa staff to promote a welcoming atmosphere and maintain high standards of service.
- Provide information about spa services, treatments, and products, answering any questions guests may have.
- Efficiently manage appointment bookings via phone, email, and in-person, ensuring optimal use of therapist schedules.
- Maintain accurate records of appointments, guest preferences, treatment histories, and payment transactions.
- Process payments efficiently, handling cash and credit transactions, and ensuring accurate billing.
- Assist in preparing monthly reports on spa performance metrics, including revenue, guest feedback, and service utilization.
- Ensure the spa area is clean, organized, and well-stocked with necessary supplies, including towels, products, and equipment.
- Adhere to health and safety regulations, maintaining a safe environment for both guests and staff.
- Assist spa therapists and other team members by communicating guest needs and feedback effectively.
- Participate in training programs to stay updated on spa services, products, and operational procedures.
- Gather guest feedback through surveys and direct communication to assess satisfaction levels.
Yêu Cầu Công Việc
- Excellent verbal and written communication skills, with a friendly and professional demeanor.
- Exceptional organizational skills and attention to detail, capable of managing multiple tasks simultaneously.
- Proficient in Microsoft Office Suite and familiarity with spa booking software and point-of-sale systems.
- Flexibility to work evenings, weekends, and holidays as required
Hình thức
Quyền Lợi
- Competitive salary and Pre-opening service charge
- 14 annual leave days/year
- 100 % salary and immediate Social Insurance enjoyment during probationary period
- Accident Insurance (24/24) & Bao Viet Healthy Insurance enjoyment as per IHG policy
- 13th month salary & monthly service charge
- Birthday gifts and Internal Service Discount in accordance to IHG and resort's policy
- Enjoys IHG's special offer for internal employee
Mức lương
Thỏa thuận
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Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.
