Sports & Activities Coordinator/ Điều phối viên Thể thao & Hoạt động

1. Outlet Oversight & Facility Maintenance

• Conduct regular patrols of all S&A outlets (including kids club, tennis, Joy lounge, pickleball etc.) to ensure cleanliness, safety, and readiness for guest use.

• Identify and report any maintenance issues, damaged equipment, or safety hazards, and follow up to ensure timely resolution.

• Maintain a high standard of presentation, tidiness, and functionality in all activity areas.

• Keep and review daily checklists, reports, and logbooks updated and communicate critical findings to management.

• Be available to troubleshoot urgent issues and support operational needs as they arise.

2. Program Planning & Guest Engagement

• Actively interact with guests to promote activities, encourage participation, and receive feedback.

• Regularly assess and refresh activity offerings to reflect trends, guest preferences, and creative ideas.

• Support the implementation of summer/winter programs.

3. Staff Coordination & Departmental Organization

• Transfer clear instructions and task assignments to the team across all outlets.

• Maintain daily communication with team members to ensure coordination and cooperation.

• In the absence of the Manager, take responsibility for supervising operation and reporting to Manager or Head of Department about any issue related to operation or urgent cases.

• Act as a role model, promoting a collaborative and professional work culture.

• Monitor and support team performance, including work discipline, grooming standards, and guest interaction.

• Coordinate shift schedules, duty rosters, and task follow-ups.

4. Training, Marketing & Development Support

• Assist in the creation and execution of marketing and promotional plans for recreational activities, including specific initiatives such as pickleball programs.

• Contribute content and ideas for social media, resort newsletters, or guest info boards related to Sports & Activities.

• Lead or support internal English communication training sessions for S&A staff.

• Participate in team-building initiatives and internal staff engagement activities.

• Encourage cross-training among team members to enhance flexibility and individual development.