Sr. Logistics & Customer Service Specialist (Temporary 7 Months)

1. Logistics:• Take care all import/export duty, include but not limit customs clearance (work with customs broker), follow up conformity analysis for import shipments, quality tracking & handling.• Work closely with Operation team in Singapore (Supply Hub) to align shipment schedule.• New product registration and maintain current registration.• Work with Plant Protect Department for quality/registration issue.• Monitor KPI of customs broker, comply with company Ethic & Compliance policy.• Packaging preparation: work with MKT for design, with supplier for packaging production base on shipment schedule.• Work closely with Plant team on shipment delivery schedule.• Working regularly with SUN system.• Proactively update and implement changes in Law & Regulations.• Others relevant tasks may be assigned time by time depends on business need.• Quality coordinator for VN working directly with Regional Quality manager to handle quality issue cases.• Handling Export to Cambodia, direct to AG and their agency/• Handling material purchasing, pricing, contract, delivery, payment.• Handling issues & complaint register and follow up on Synergi.• Re-export handling: customs dealing, PPD dealing, Lab dealing, liner dealing.• Import license application for sample.• Field trial coordinator: license dossier prepared & submitted to PPD, trial contract, sample import, delivery, follow up trial progress, registration.• Controlling QR code printed on packaging, handling with QR printing issue with MKT and supplier.• Management competency: o IFA, ISO leading o DEI ambassador o Cross functional activities2. Customer service supervisor:• Sales order processing, bonus/ discount calculation base on trade campaign.• Customer notification, customer complaint handling, improve bottom line result base on customer’s feedback, propose ways to enhance CS efficiency.• Liaise with Ops team & 3PL for smoothly transaction in and out of system, in term of input & output of products, production & delivery.• Back up CS duties when required.Essential Duties and Responsibilities:- Support for all logistics for product warehousing, transportation, customer clearance, shipment planning, inventory management.- Follow up customer service: customer’s purchase order/invoicing, handling customers complaints, quality management and product stewardship, operation standard to 3PL - Leading, training ISO/ IFA implementation & certificating.Work locations: District 1 and District 7, Ho Chi Minh CityWorking Conditions: In office and travelling to warehouse visit.Job Specific Factors:Business ExpertiseSupply Chain, Logistic or International trade Warehouse managementConduct within Yara code of ethics and Corporate Governance