STATEROOM STEWARD/ESS

MAIN RESPONSIBILITIES

• Twice daily cleaning of 15 – 20 staterooms, which includes making beds, vacuuming & dusting, cleaning of stateroom verandas, bathrooms, toilets, windows & mirrors, replenishing linens, towels and room amenities.
• Be familiar with all aspects of the stateroom and prepared to assist and guide the Assistant Stateroom Steward.
• Ensure the general maintenance of staterooms and report all deficiencies for repair and maintenance using the Shipboard Reporting Systems; replace Stateroom glassware & coffee machines.
• Ensure the confidentiality & security of all Guest staterooms and be competent in handling Guests complaints.
• Make ice deliveries and provide a laundry pick-up & delivery and shoeshine service for Guests.
• Correctly handle cleaning products, materials and housekeeping equipment, separate & remove garbage and place it in designated containers; clean garbage as often as needed, ensuring that separation procedures and all Public Health Standards are maintained.
• Participate in luggage duty on embarkation & disembarkation day.
• Manage the stateroom minibars during each cruise, as required by the Executive Housekeeper.
• Assist in other departments and/or perform additional duties, upon instruction from supervisors.