Store Manager (Quản lý cửa hàng)

Sales & Profit

You are responsible for achieving the Sales and Profit goals in your store by creating a plan to deliver a Great Customer Experience in line with the Area.

You regularly analyse and follow up your Store’s Sales & Profit KPIs and take actions accordingly to maximise results

• Together with your Area Team, you set the hours plan in line with the sales budget

• Together with your Store Management Team, you ensure scheduling maximises conversion within the frame of the hours plan

• You prioritise and take actions in your store that have a clear impact on sales in line with your Area Team

• You give input to the Area on your Store’s allocation to secure a good garment level according to sales

• You ensure your Store’s execution continuously meets company standards and follow up using the Customer Experience Tool

• You ensure Store Operations Best Practices are followed in your store, according to the Area plan

• You ensure customer service standards are delivered in your store

• You ensure that the maintenance in your store is managed in a cost-efficient way and meets standards and initiate actions accordingly

• You actively prevent losses and ensure your Store Team follows appropriate guidelines and takes any appropriate action

• You inform your Area Team of any potential risks, threats and opportunities related to the competitor landscape

People & Teams

You ensure you have a Great Team and support its development. You work with succession planning, talent and leadership development and structured performance management, based on results, values and leadership.

You ensure we offer all employees fair and attractive work conditions and that all employee relations responsibilities; legal requirements and policies are fulfilled.

• You manage the recruitment, training, development and succession planning for your Store

• You evaluate and manage the performance of your Store Team, including having dialogues, putting development plans in place, giving feedback and following up and taking actions to improve performance and develop your team

• You actively work with talent and leadership development in your Store in order to support business needs

• You ensure regular and clear communication with your Store Team on business performance, Company Culture & Values and Country, Area and Store goals

• You ensure health & safety, legal and security issues are being handled in accordance with company standards and local legislation, ensuring employee and customer safety at all times

• You strengthen our Company Culture by promoting feedback in our daily work and coach your Store Team to do the same