Supervisor, Customer Service and Support

Operational Excellence• Active participate in implementation or Business Review with Existing or New customers to deliver Operational Excellence assurance and drive business growth/success.• Continuously identify service gaps, make recommendations, and implement solutions to enhance customer satisfaction.• Actively engage of local vendors/suppliers/stakeholders to seek solutions or value add to Customers. Including BCP in times of crisis.• Develop and drive Vendor Logistics Program with the aim to grow local Revenue.Process Compliance and Improvement• Conduct periodic meetings with the team to ensure compliance with customers’ standards and requirements, daily process integrity and compliance from booking to Document issuance to PO creation.• Execute established processes and audit measures.• Periodic review of productivity, workforce, competitor benchmarking, and relevant KPIs.• Actively engage with internal stakeholders (Finance, Service Quality, Operations, IT etc.) on process improvements/innovation.People Management• Review and suggest team organization structure, roles and responsibilities and performance targets for the team.• Establish a culture of service excellence, flexibility and cost consciousness.• Manage peak/off-peak resource allocation and drive inter – team / department workflow efficiency.