Supervisor, Retail

Main Purpose of the Job

Reporting to Assistant Director, the Retail Supervisor is responsible for assisting the Operation Manager to handle all the documents for self-operated stores, retail operations and assist AD all the related admin task, contracts and dealing with tenants. Make sure all the assigned tasks completed properly and on time.

Key Duties and Responsibilities

• Assist the Operation Manager in planning and implementing strategies to attract customers.
• Coordinate with all related departments for required documents to support Retail Operations. (e.g. PR, PO, payments, stocks, etc.)
• Assist the Operation Manager handling trade shows, fairs, and festivals for tenant leads.
• Maintains quality service by establishing and enforcing organization standards.
• Assist AD and Operation Manager to prepare weekly sales and customer relations reports by analyzing and categorizing sales information.
• Ensures all Security, Health and Safety policies and procedures are adhered to in order to provide a safe and secure Retail environment for staff and customers.
• Ensures all company policies, and standard operating procedures are communicated to tenants and maintained and followed through in a consistent manner.
• Encourage good relationships, promote team spirit.
• Adhere to the company policies and procedures and comply with the Code of Conduct.
• Always remain well-mannered and well-groomed as per department and company standards.
• Assist the AD and Assistant Manager to coordinate tenants move-in and move-out with staff, maintenance, and security.
• Assist AD all the contracts, addendums of leasing, franchising, and consignment.
• Make sure all the admin tasks and documents of Retail to be completed correctly and stored properly.
• Perform other job-related duties as assigned.