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Mô Tả Công Việc
- Must be able to clearly communicate via email, chat and phone with end users and technicians.
- Record, maintain and update issues in the Incident Management system.
- Keep customers informed on the status of their requests.
- Resolution of level one issues - Following knowledgebase articles and procedures.
- Document and submit problem resolutions to the knowledge database in order to assist other Support personnel with problem resolutions.
- Escalate incidents to level2/level3 support.
- Identify recurring issues.
Working shifts:
- 2.00 PM - 11.00 PM and 7.00 AM - 4.00 PM (Vietnam time) (For November - May)
- 1.00 PM - 10.00 PM and 6.00 AM - 3.00 PM (Vietnam time) (For June - October)
Yêu Cầu Công Việc
- Must be able to clearly communicate via email, chat and phone with end users and technicians.
- Record, maintain and update issues in the Incident Management system.
- Keep customers informed on the status of their requests.
- Resolution of level one issues - Following knowledgebase articles and procedures.
- Document and submit problem resolutions to the knowledge database in order to assist other Support personnel with problem resolutions.
- Escalate incidents to level2/level3 support.
- Identify recurring issues.
Working shifts:
- 2.00 PM - 11.00 PM and 7.00 AM - 4.00 PM (Vietnam time) (For November - May)
- 1.00 PM - 10.00 PM and 6.00 AM - 3.00 PM (Vietnam time) (For June - October)
Hình thức
Mức lương
Thỏa thuận
Báo cáo tin tuyển dụng: Nếu bạn thấy rằng tin tuyển dụng này không đúng hoặc có dấu hiệu lừa đảo,
hãy phản ánh với chúng tôi.
Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.
Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.
