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Mô Tả Công Việc
1. Provide technical support to Microsoft consumers: • Effectively communicate technical information and troubleshooting steps to Microsoft consumers via phone and email in English. • Utilize strong knowledge of Windows system to diagnose and resolve customer issues. • Clearly document customer interactions, resolutions, and knowledge gained for future reference and team knowledge sharing. 2. Maintain high-quality service delivery: • Adhere to service level agreements (SLAs) and performance metrics. • Proactively identify and escalate critical issues. • Contribute to continuous improvement of support processes and knowledge base. 3. Ensure data security and compliance: • Strictly adhere to Microsoft's Code of Business Conduct and data privacy guidelines. • Safeguard customer Personally Identifiable Information (PII) at all times. • Maintain confidentiality of sensitive information.
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Yêu Cầu Công Việc
1. Communication & Interpersonal Skills: • Excellent written and verbal communication skills in English (fluency required). • Outstanding customer service skills with a focus on empathy, patience, and active listening. • Ability to clearly and concisely explain technical concepts to technical and non-technical customers. 2. Professional Attributes: • Passion for technology and a desire to learn and grow within the IT industry. • Strong problem-solving and analytical skills. • Ability to work independently and as part of a team. • Adaptability and flexibility to work in a fast-paced environment. 3. Shift Availability: Available to work rotating shifts as determined by the manager. Benefits for you • Competitive salary depending on experience • 90% contribution of the gross salary to social insurance from the company side • Full salary during the probationary period • 12 days of annual leave, 8 days of sick leave • Annual Health Checkup • Working 5 days a week with 2 unfixed days off (Schedule will be arranged by Head of Department)
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Hình thức
Full-time
Mức lương
Thỏa thuận
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