Mô Tả Công Việc
- Troubleshoot Enterprise storage or backup incidents, problems and issues
- Creating and performing authorized changes to customer environments, attending CABs where necessary
- Experience with Monitoring, Automation and Service provider ticketing toolsets (SCOM, ServiceNow, Remedy, Network monitoring)
- Perform detailed root cause analysis as necessary
- Demonstrate proper incident management response related to mission critical enterprise storage or backup infrastructure problems
- Provide third/fourth level escalation support within DCS Customer base for Enterprise Storage and Backup Incidents
- Participate on technology updates and maintaining reliable core infrastructure by ensuring that software & hardware are updated to supported and secure levels
- Adhere to all company policies and processes as communicated by line management in accordance with corporate ISO accreditation levels.
- Working on shift pattern working hours to ensure system is operated 24/7
Yêu Cầu Công Việc
- Troubleshoot Enterprise storage or backup incidents, problems and issues
- Creating and performing authorized changes to customer environments, attending CABs where necessary
- Experience with Monitoring, Automation and Service provider ticketing toolsets (SCOM, ServiceNow, Remedy, Network monitoring)
- Perform detailed root cause analysis as necessary
- Demonstrate proper incident management response related to mission critical enterprise storage or backup infrastructure problems
- Provide third/fourth level escalation support within DCS Customer base for Enterprise Storage and Backup Incidents
- Participate on technology updates and maintaining reliable core infrastructure by ensuring that software & hardware are updated to supported and secure levels
- Adhere to all company policies and processes as communicated by line management in accordance with corporate ISO accreditation levels.
- Working on shift pattern working hours to ensure system is operated 24/7
Hình thức
Mức lương
Thỏa thuận
Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.