Tech Services Manager

Sunbytes is looking for a full-time Tech Service Manager to lead client-facing service delivery and act as the bridge between technical execution, operational management, and client partnership. You will manage and develop service offerings, ensure all technical activities align with client and business goals, and translate business needs into actionable technical plans that drive efficiency, innovation, and long-term value.Lead and develop cross-functional teams, foster a high-performance and inclusive culture, and provide coaching, feedback, and career developmentOversee the delivery of software projects and dedicated teams, including project planning, pre-sales consultations, technical approval, and proactive risk mitigationServe as the main client contact, translating business needs into actionable technical plans and ensuring cultural and professional alignmentCo-develop and implement departmental strategies and budgets, in collaboration with CTO and Finance, to meet profitability and resource utilisation targetsContinuously improve delivery processes and organisational structures to drive efficiency, innovation, and long-term valueBuild and maintain strong relationships with internal teams, external partners, and third-party providersPerform other duties assigned by the General Director