Technical Manager

Key Performance Indicators:

• % The service provides completed a year.
• % of issue resolution achieves from OPS a year
• % guest satisfaction on Store Environment & condition a year
• Number of NSO have good service and landscape.
• % budget control
• Service quality

Education/ Training Qualifications (i.e: university degree, college, ETC)

• Facilities Management or equivalent work-related experience.

Experience (years of experience)

• 5-7 years of supervisory/leadership experience in relevant fields.
• 2-3 years experience in contract and negotiations.
• 3-4 years experience in retail or commercial property management.
• Experience in incident and emergency management.

Knowledge of:

• Good knowledge of various Vietnam and international codes and regulations safety and sanitation.

Skills (Ability to):

• Ability to develop long-term plans and programs and to evaluate work accomplishments
• Ability to conduct in -service training programs.
• Strong project management and organizational skills.
• Strong interpersonal and leadership skills.
• Strong quantitative and analytical skills.
• Strong oral and written communication skills.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions
• Ability to meet with service contractors and vendors regarding the negotiation of contracts, agreements and guarantees.
• Ability to supervise and train subordinate employees.
• Ability to write routine reports and correspondence.
• Ability to operate independently.
• Good competence English
• Solid PC skills

Other special requirements (if any):

• Analytical – Synthesizes complex or diverse information; Collects and researches data; Designs work flows and procedures.
• Customer Service - Anticipate, understand, and respond to the needs of internal and external clients to meet or exceed their expectations within the organizational parameters.
• Teamwork – Balances team and individual responsibilities; Contributes to building a positive team spirit; Able to build moral and group commitments to goals and objectives.
• Delegation - Delegates work assignments; Matches the responsibility to the person; Sets expectations and monitors delegated activities.
• Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Improves processes, products and services.
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Cost Consciousness - Works within approved budget; Develops and implements cost saving measures.