Technical Support Engineer

Company Overview:Our Vietnamese office is responsible for business development of Bitdefender in Vietnam. Bitdefender is a global leader in cybersecurity, offering solutions to business, government, and consumer market segments. Guided by a vision to become the world’s most trusted cybersecurity solutions provider, Bitdefender is committed to defending organizations and individuals worldwide from cyberattacks, transforming and enhancing their digital experiences. We offer an excellent opportunity to join our Vietnamese office and collaborate with both local and international colleagues and partners. This provides a unique chance for personal and professional development, accompanied by a motivating benefits package.Key Duties and Responsibilities:• Setup and configure Endpoint Security Suite, XDR and DLP solutions.• Provide support for installation, configuration, and troubleshooting of security solutions.• Offer remote and on-site technical support to customers via phone, email, and remote desktop tools.• Monitor and resolve technical issues using the ticketing system.• Engage with customers to resolve issues, providing timely and efficient solutions.• Troubleshoot basic networking, operating system, and security software issues.• Collaborate with internal teams and escalate issues as needed.• Generate basic reports on technical support activities.• Other tasks as assigned by the supervisor.