Mô Tả Công Việc
Taking ownership of incidents and managing them in a logical and methodical manner
Ensuring all incidents are progressed & cleared within SLA – escalating to other internal and external teams as appropriate
Installing and supporting Windows Desktops in a workgroup or Active Directory domain
Troubleshooting, diagnosing and repairing or replacing computer hardware
Troubleshooting, diagnosing and resolving 1st level incidents
Following network security procedures for the purpose of Adds, removes, and changes for network users
Documentation and updating knowledgebase
Establishing and maintaining contact with vendors for support and problem resolution
Proactively contribute to continuous service improvement through identification of process improvements and problem prevention
Managing faults through their entire lifecycle from the first point of contact through to resolution, proactively keeping the customer informed of progress
Identifying and recommend solutions for repeat issues or service risks into service management teams
Ensuring effective management of issues raised via telephone, email, self-service and face to face and handling the resulting incidents or service requests, using agreed incident management and request fulfilment processes
Conducting IT trouble/incident ticket reviews
Investigating documentation for resolution of known problems
Monitoring server and network services and escalating through given workflow procedures
Yêu Cầu Công Việc
Strong technical knowledge in:
Personal computers, printers, and network equipment
Windows WIN 10
MS Office 2013/ 2016 Suite
General network troubleshooting
Must have excellent customer service skills with an ability to demonstrate patience, tact, and respect
Effective verbal and written communication skills with an ability to communicate issues and resolutions to all levels of the organization;
Strong problem-solving abilities;
Ability to work well under pressure and tight deadlines
Flexibility and adaptability in a dynamic environment
Ability to work independently as well as within a collaborative team setting
Proven track record of continual service improvement and ticket management
Skilled in first line incident diagnosis and resolution.
Hình thức
Quyền Lợi
- Professional and multi-cultural working environment
- Top competitive HR compensation & benefits in the industry
- Career development opportunity in one of the biggest Casino companies in the world
Mức lương
Thỏa thuận
Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.