Tenant Relations Manager

Working with the Management Team, the TR Manager may be assigned or required to carry out specific projects aimed at improving standards within the Crescent Mall, for example customer care, or standard of service of contractors, reviewing all centre facilities, equipment & furniture.Directly liaise with the retailers within the Crescent Mall in the first instance, being their first point of contact for any issues the retailer would like to discuss, resolving or escalating as appropriate as soon as the Lease Offer is signed.Assist in overseeing the customer service and mall commercialization aspects of Centre Management.Perform “Walk around” every day to highlight any area which has an adverse effect on either the operation, or presentation of the Centre.Ensure tenants are compliant with legal obligations as provided for in the LeaseAgreement including Tenant Handbook rules and regulations.Keep abreast of market trends to determine the need for improvements in the mall.Analyse sales and revenue reports and make forecastsAssisting with rent collection and arrears control where requiredAssisting the Deputy General Manager and Finance Department in maintaining absolute accurate records at all times of documentation including tenancy schedule, financial statements, leases and retailer files.Perform special projects and other responsibilities as assigned.