Thực Tập Sinh Bộ Phận Tiền Sảnh / Front Office Trainee

- Greet arriving guests, assign rooms, issue keys, and collect guest payment and billing information.

- Agents answer guest requests for assistance and coordinate with housekeeping, bell service, staff and management to fulfill guest requirements.

- Provide guests with access to hotel services, forward in-room meal requests, and ensure that mail, faxes and packages are delivered in a timely manner.

- Agents also deal with irate guests and find ways to resolve issues to the guest's satisfaction.