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Mô Tả Công Việc
- Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
- Strategizing and monitoring the daily activities of customer service operations.
- Assisting customer service staff with duties where required.
- Training staff in areas of customer service and company policies.
- Managing cashier coverage and customer flow to ensure proficient customer service.
- Monitoring and authenticating returns, exchanges, and voids.
- Investigating and solving customer service complaints.
- Assisting with the development and implementation of service policies, and explaining these to staff and customers.
- Maintaining documentation pertaining to customer service department activities.
- Performing additional duties where needed.
Yêu Cầu Công Việc
- Have a strong skill set and background in delivering high levels of customer service and be passionate to offer high level service at all times.
- Strong oral and written English communication skills.
- Have more than 2 years experience in hospitality.
- Have integrity, honesty and take responsibility.
- Have the ability to communicate, manage and delegate at a high level with all levels of staff.
Hình thức
Quyền Lợi
- Salary : 9-10mil + tips & service charge.
- Others discuss when interview.
Mức lương
Từ 8 đến 12 triệu
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hãy phản ánh với chúng tôi.
Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.
Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.
