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Mô Tả Công Việc
Tracing support is responsible for the daily monitoring of outbound shipments from shipping origin through delivery to the destination. This focus is to ensure on-time delivery to the destination. They have a direct impact on our ability to meet our customers’ expectations as well as play a vital role in achieving customer satisfaction- Follow up the cargo status for export and import freight in shared files and internal systems to update status of shipment from ATD – ATA port, destination, door.- Master BPO Tracing format as well as client’s exclusive files.- Monitor shipments and follow tracing timeline daily and weekly to update and inform related departments.- Track and trace of daily shipments with spreadsheet and report creation as needed.- Understand shipping schedules, vessels for LCL, FCL shipments based on tracking tools.- Receive and respond to questions and issues from internal staff regarding customers’ shipments in a timely and with a sense of urgency.- Communicate timely with related teams and relay information.- Focus on key details on the exact specifications of shipments.- Oversee accounts assigned by direct superiors.- Additional duties as needed.
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Yêu Cầu Công Việc
► Education and experience:• Bachelor’s degree, preferred in Economics, International Trade, Foreign Trade, or related fields.• At least 01 year of experience working in the Logistics industry or global forwarding companies.• Experience with all aspects of operation procedures.► Required skills and abilities:- Proficient with Microsoft office such as: Excel, PowerPoint- Good verbal and written communication skill in both English and Vietnamese.- Good interpersonal and customer service skill.- Good organizational skill and attention to detail.- Good analytical and problem-solving skill.- Strong self-motivation.- Good time management skill.► Working Conditions and Benefits:• Working Place: TTC Building, No. 19, Duy Tan Street, Cau Giay Dist, Hanoi City• Working time: Monday to Sunday, from 8:00 AM to 5:35 PM, with two flexible days off per week• Annual Leave: 12 days/year (after probation time)• Net salary: Negotiable (13 months a year plus Tet bonus & Annual performance bonus)• Annual Salary Increase: once per year• Performance Assessment: twice per year (fixed in April and October)• Insurance: 24 hours’ Accident Insurance, 100% Social Insurance, Health Care Insurance• Others: International working environment with many opportunities for learning and development, training courses, company trip, etc.
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Hình thức
Full-time
Mức lương
Thỏa thuận
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