Track & Trace Staff

This position plays as a key role in the strategy for reducing workload in non-core operationsand allows to allocate more resources to core business. Tracing support is responsible for the daily monitoring of outbound shipments from shipping origin through delivery to the destination. This focus is to ensure on time delivery to the destination.► Cargo tracking/tracing• Follow up the cargo status for export/import freight in shared files/ Internal systems to updatestatus of shipment from ATD – ATA Port/ Destination/ Door.• Master BPO Tracing format as well as client’s exclusive files.• Monitor shipments & follow tracing timeline daily/ weekly to update and inform relatedDepartments.• Tracking and tracing of daily shipments with spreadsheet and report creation as needed• Understand shipping schedule, vessels for LCL/ FCL shipments based on tracking tools.• Receive and respond to questions and issues from internal staff regarding customers’ shipments, timely and with a sense of urgency.• Communicate timely with related team and relay information.• Focus on key details on exact specifications of shipments.• Be in charge of Accounts assigned by Manager.• Additional duties as needed