Mô Tả Công Việc
The Monday morning test: Do you wake up excited about shaping customer journeys and experiences? Do you love mixing planning with hands-on operational execution? Brighton Investments is looking for a Training & Customer Service Manager to ensure our chain of premium convenience stores and pharmacies deliver nothing less than excellence. What You’ll Do Deliver and coordinate customer service & product knowledge training Manage day-to-day customer service operations (50% hands-on) Handle escalations and coach team members directly Monitor service performance and drive continuous improvement Ensure every customer interaction reflects our premium standards
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Yêu Cầu Công Việc
What We’re Looking For 3–5 years in customer service/training, with at least 2 years leading teams Strong facilitator, coach, and problem-solver Hands-on, empathetic, and customer-obsessed Excellent communication in Vietnamese & English Why Join Us Premium brands, premium standards Growth-focused, supportive culture 15 annual leave days + birthday leave Premium healthcare & employee perks If you’re ready to train, lead, and roll up your sleeves, we’d love to hear from you!
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Hình thức
Full-time
Mức lương
Thỏa thuận
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