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Mô Tả Công Việc
- Responsible for managing the hotel’s training function, including developing a complement of qualified departmental trainers and establishes a hotel system for generating training data and evaluating results. The Training Manager position impacts on the skills, knowledge and attitudes of every hotel employee and ensures the availability and use of effective resource.
- Analyse training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the General Manager and Executive Committee for review
- Familiarize yourself with the IHG HR and Training Standards, localizing where necessary
- Ensure effective training programs are in place for the following: New Employee Orientation, Train the Trainer, Customer Service Training, Technical job specific training (through certification of departmental standards and procedures), Supervisory Skills Training, Management Development, Fire, Life and Safety Training, Selling Skills, Employee retraining, Food Hygiene, First Aid, Languages training
- Maintains all hotel training records
- Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development
- Design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective
- Attend departmental training session and critique performance
- Assist Department Trainers in preparing and conducting departmental training and assess accordingly
- Prepare and monitor training programs for: Management Trainees, Work Experience, Hotel School Trainees, etc
- Obtain a network of specialist training professionals who can assist with the conduct of training programmes for advanced or specialist training
- Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs
- Produce monthly training reports for your Manager and the General Manager including:
- Maintain current information and records of suppliers of training resources and materials
- Delivers briefings of all internal programmes to executive management and department heads
- Liaise with other IHG Training Managers to share experiences and resources
- Liaise with educational institutions conducting hospitality and training courses
- Take lead in Town Hall Meeting
- Organize all activities as per guidelines
- Closely work with QCI Manager to understand guest problem and coordinate to organize necessary training / activities program
- Closely follow up Guest Heartbeat to understand the score and improve the service where necessary
Yêu Cầu Công Việc
• Bachelor’s degree or Diploma in Human Resources or Training.
• 3 years of relevant experience or similar supervisory role, or an equivalent combination of education and work-related experience.
• Problem solving, analytical, reasoning, motivating, organizational and training abilities.
• Good writing skills
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Corporate certification in training programs may be required such as 360 Feedback Certification, GTC Registered Assessor, and Certified Assessment Centre Assessor designations, etc.
• Proficient in the use of Microsoft Office
Hình thức
Quyền Lợi
- International working environment with friendly & fun atmosphere
- 5 working-day/week
- Full Social, Health and Unemployment Insurance
- 24/7 Accident Insurance
- International Training programs
- Uniform and Laundry
- Duty meals
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