[TRU] - Cluster Learning And Development Manager

Position Purpose

As the Cluster Learning & Development Manager, you will be responsible for developing and implementing comprehensive training and development programs that enhance team skills and performance. You will assess training needs, design and update training courses, and manage training budgets to ensure maximum return on investment.

Duties & Key Responsibilities

Training Needs Assessment and Program Development

• Needs Analysis: Conduct thorough needs analyses to accurately identify team member and organizational training needs, ensuring alignment with business objectives.
• Training Design: Design and update training courses to match team members’ job responsibilities and career paths.
• Learning Resources: Develop and skillfully utilize learning resources to assist managers in improving their management skills and creating personal career development plans for high-potential team members.

Program Management and Evaluation

• Project Management: Plan, execute, and monitor all aspects of training programs, demonstrating strong project management skills.
• Evaluation and Feedback: Assess the efficacy of training programs using tests, questionnaires, and other evaluation tools, implementing necessary adjustments based on feedback.
• Record Keeping: Regularly maintain training records and develop tools and systems to ensure training programs meet hotel objectives.
• Orientation Programs: Manage the planning and delivery of orientation programs for new team members.
• Talent Programs: Organize and carry out talent programs according to brand standards and assist in setting up and maintaining training and talent program policies.

Communication and Culture Alignment

• Culture Building: Demonstrate a comprehensive understanding of the hotel’s culture, ensuring that training content aligns with the hotel’s values and culture.
• Communication and Motivation: Implement management practices that foster motivation and effective communication among team members.

Budget Management and Integration

• Budget Management: Prepare and manage the Training department’s budgets, monitoring, analyzing, and reporting any variations from the budget.
• Integration with Business Plans: Ensure that training and development initiatives are integrated into business plans and budgets, with targeted goals identified and monitored.

Talent Review

• Talent Identification: Identify high-potential team members and facilitate their development through targeted training and mentorship programs.
• Succession Planning: Assist in creating succession plans to ensure a pipeline of talent for key positions within the hotel.
• Feedback Mechanisms: Implement feedback mechanisms to gather insights from team members regarding their development needs and career aspirations.