Trưởng Bộ Phận Lễ Tân

MÔ TẢ CÔNG VIỆC TRƯỞNG BỘ PHẬN TIỀN SẢNH

• Plan and implement the duties of the front desk department.
• Organize and assign work to supervisors and employees in the department.
• Check guest room prices on the system to ensure that the information is updated correctly according to promotions, peak seasons, etc.
• Regularly check the dress, style and working attitude of the employees in the department.
• Urging, inspecting, monitoring and evaluating the performance results of the employees in the department.
• Support front desk staff to welcome group guests, loyal guests, long-term guests, ensuring guests are always satisfied.
• Build a good relationship with the staff in the department and with other departments in the hotel.
• Participate in conferences, seminars, training courses on reception.
• Participate fully in meetings with hotel management.
• Organize regular and irregular meetings of the front desk department to announce the work, announce new regulations - policies...
• Support hotel management with administrative tasks.
• Make reports according to hotel regulations.
• Perform other tasks when requested by the director or investor.