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Mô Tả Công Việc
- Oversee daily Front Office operations to ensure smooth service and guest satisfaction.
- Coordinate with housekeeping for room readiness and cleanliness.
- Manage room inventory to maximize revenue and prevent overbooking.
- Maintain guest history and ensure preferences are met.
- Supervise guest services, in-room amenities, and VIP recognition programs.
- Implement room rate changes and handle reservations efficiently.
- Conduct inspections of villas and public areas; liaise with engineering for maintenance.
- Ensure accurate billing, minimize rebates, and manage annual Front Office budget.
- Coordinate guest transfers and liaise with Sales/Reservation Offices for business opportunities.
- Train and evaluate staff; maintain compliance with management systems.
- Prepare reports and handle administrative tasks promptly.
Yêu Cầu Công Việc
- 1-2 years of experience in similar position of Front Office
- Speak fluent Vietnamese and English
- Strong leadership and organizational skills
- Experience in Front Office operations and guest service management
- Ability to work under pressure and handle multiple tasks
- Excellent communication and problem-solving skills
Hình thức
Quyền Lợi
+ 12 days annual leave; 2 day-offs per week
+ 100% Service charge (applicable to locals)
+ Guarantee 100% payment to Employee's Social welfares
+ Annual bonus & 13th-month salary (subject to business conditions)
+ Private healthcare with PVI
+ Uniforms, meals and private accommodation on resort are provided
+ Telephone allowance monthly
+ Up to $4000 spending per annum on Banyan Group Complimentary Accommodation and discounts on F&B consumption during stay
+ Up to $500 on Spa & Gallery Voucher
+ Development programmes as a HOD role: V.U.C.A., L.E.A.F., X-Cess
+ Monthly participation into Banyan's 8 Pillars of Wellbeing programme
Mức lương
Thỏa thuận
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