Trưởng Nhóm Điều Phối Đơn Hàng TMĐT (Lương Và Chế Độ Hấp Dẫn)

You execute a standard “Ship from Store” operation process for online orders received (goods picking & packing in store, collaboration with fast delivery providers, orders preparation & expedition, delivery service, customer feedback analysis, stress-free return procedure…)

You ensure and improve a smooth operations flow between internal and external teams

You put in place the right solutions to satisfy online customers beyond their expectations (maintenance/upgrade of our online platform with the Decathlon support center)

As a Team Leader of the E-commerce Ship-from Store Team, you are in charge of the recruitment, training-coaching, and management of your teammates.

You ensure the lead time delivery KPI as promised on the website.

Collaborate with Sports Leaders (head of each department) to devise ways to optimize inventory control procedures in the Store.

You continuously fight to ensure a seamless experience for our customers online by working functionally with Digital Team and User Relationship Management Team (URM Team).