Trust and Safety Specialist

About The OpportunityThe Trust & Safety Team at Flodesk is part of our Engineering Team, based in our Da Nang office. Our job is to protecting our platform’s integrity and ensure that our users send high-quality, compliant email campaigns. As a Trust & Safety Specialist, You’ll be responsible for monitoring user behavior, identifying abusive patterns, and taking action to safeguard our sender reputation and deliverability. You will also work cross-functionally with Product, Member Experience, and Marketing Communication teams to guide users on best practices, shape internal policies, and support the continuous improvement of our Trust & Safety systems.What you will do Review identifiable risky users and take prompt action to prevent abusive users from making use of our platform to send phishing/ spam emails. Collaborate with Trust & Safety Analysts to develop the set of automation rules that early signal potential abusive users.  Contribute to the development and maintenance of operational playbooks and escalation processes for Trust & Safety workflows.  Monitor key TnS metrics, develop reports to measure and continuously improve the effectiveness of Trust & Safety actions. Collaborate with Member Experience and Communication teams to ensure good actors are educated on email best practices and compliance requirements (list hygiene, consent, content quality etc.). The senior role will include leading and mentoring more junior specialists.