Mô Tả Công Việc
About The OpportunityThe Trust & Safety Team at Flodesk is part of our Engineering Team, based in our Da Nang office. Our job is to protecting our platform’s integrity and ensure that our users send high-quality, compliant email campaigns. As a Trust & Safety Specialist, You’ll be responsible for monitoring user behavior, identifying abusive patterns, and taking action to safeguard our sender reputation and deliverability. You will also work cross-functionally with Product, Member Experience, and Marketing Communication teams to guide users on best practices, shape internal policies, and support the continuous improvement of our Trust & Safety systems.What you will do
Review identifiable risky users and take prompt action to prevent abusive users from making use of our platform to send phishing/ spam emails.
Collaborate with Trust & Safety Analysts to develop the set of automation rules that early signal potential abusive users.
Contribute to the development and maintenance of operational playbooks and escalation processes for Trust & Safety workflows.
Monitor key TnS metrics, develop reports to measure and continuously improve the effectiveness of Trust & Safety actions.
Collaborate with Member Experience and Communication teams to ensure good actors are educated on email best practices and compliance requirements (list hygiene, consent, content quality etc.).
The senior role will include leading and mentoring more junior specialists.
Xem toàn bộ Mô Tả Công Việc
Yêu Cầu Công Việc
What you need to be successful
Sharp critical thinking and sound judgment, with the ability to make balanced decisions that protect the platform while considering both business impact and user experience.
Experience in risk analysis or investigation is a plus — familiarity with SQL, dashboards, or risk scoring models is helpful but not required.
A strong desire to build deep expertise in anti-spam regulations, phishing tactics, and email marketing best practices.
Excellent verbal and written communication skills, with the ability to clearly document findings, articulate risks, and guide users.
A proactive, self-starter mindset — comfortable identifying risks or inefficiencies and taking the initiative to drive improvements.
Xem toàn bộ Yêu Cầu Công Việc
Hình thức
Full-time
Quyền Lợi
We are a profitable, fast-growing startup with a product that is transforming the industry. We value creativity, hard work, human connection, diversity, and being a great place to work!
Competitive Compensation: Enjoy an attractive salary with a 13th-month bonus.
Stock Options: Share in our success with stock options for high contributions.
Personal Development: Invest in yourself with our Personal Development Package, offering up to $1000/year for learning and growth.
Premium Healthcare: Take care of yourself with comprehensive healthcare insurance.
Flexible Work Hours: Embrace work-life balance with flexible working hours.
Five-Day Workweek: Enjoy a standard workweek from Monday to Friday.
Professional Equipment: Work efficiently with top-notch equipment, including a Macbook Pro or external screen in our modern office.
Career Growth: Unlock opportunities for advanced career development, including overseas opportunities.
If you're passionate about making a difference and thriving in a dynamic, collaborative environment, we want to hear from you! Apply now and join us in shaping the future.
Mức lương
Thỏa thuận
Báo cáo tin tuyển dụng: Nếu bạn thấy rằng tin tuyển dụng này không đúng hoặc có dấu hiệu lừa đảo,
hãy phản ánh với chúng tôi.
Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.
Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.