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Mô Tả Công Việc
· Operations and Maintenance Services
· Provide technical assistance and support via phone, email , remote or onsite
· Troubleshoot, diagnose, and resolve technical hardware and/or software issues.
· Monitor and respond quickly and effectively to customer inquiries and ensure appropriate resolution of the same
· Perform preventive maintenance of telephony systems.
· Research and providing PBX solutions
· Implementing Enterprise Unified Communications.
· Coordinating and working with vendors, carriers on VOIP infrastructure and trunk services.
· Produce and maintain all necessary technical documentation.
Yêu Cầu Công Việc
1. JOB REQUIREMENT
· Minimum ITE / Diploma in IT, Unified Communications or other related Engineering Field
· At least 1 year of experience working in a helpdesk or technical support environment
· Must be able to demonstrate a customer first approach to support
· Positive, committed, customer-oriented and independent
· Excellent communications and interpersonal skills
· Highly organised and able to work on own initiative to complete the range of tasks required
· Flexible and willing to work outside core business hours as required
· Fresh entry level is welcome to apply as training will be provided
2. MORE INFORMATION:
Probationary period: 2 months with fully-paid salary
Age: Unlimited
Working time: Mondays - Fridays (7:45AM - 4:45PM ) & Saturdays (8:30AM- 12:00PM)
Benefit:
* Salary: Negotiation, bonus and salary review once per year (depends on Company business and staff working performance).
* 12 days fully-paid annual leave per year.
* Social and health insurance
* Holidays: 12 paid leave/year
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Thỏa thuận
Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.
