Wink Hotel Saigon Centre_ Wink Coach (Giám Sát Trải Nghiệm Khách Hàng Wink)

• Over 02 years’ experience in service industry related work, hospitality sector and/or operations as a Supervisor or Team Leader is ideal and in a dynamic hotel, preferably with pre-opening experience is ideal

• Bachelor’s degree in Hospitality Management, Tourism, Business Administration or related field is suggested but not required

• Excellent written and verbal communication skills (verbal, written and comprehension) in both Vietnamese and English, other languages a plus

• Ability to easily connect and provide a warm (first) contact for our guests, continuously making it personal at every interaction

• Ability to provide on the job training, peer mentorship, team development and coaching

• Ability to think critically, offer solutions, anticipate problems and provide action plan formulation; provide high level of attention to detail

• Ability to work across all hotel sectors and departments at a basic level to best understanding role in FOH management and departmental collaboration

• Team and knowledge management, system diversities, organizational and team interrelationships at multiple levels

• Actively work to build a community of one, in actions and feelings

• Computer literacy, knowledge of Microsoft Office applications, Hotel operations systems and POS