Workplace and IT support Engineer

As a Workplace and IT Support Engineer, you will be responsible for the following tasks Troubleshoot and resolve complex IT issues, escalating as necessary. Maintain accurate inventory of IT equipment and software licenses. Provide statistical reports on IT projects and service desk tickets. Manage and support end-user devices, ensuring proper configuration and security. Assist end-users with hardware and software issues. Help design project plans, coordinate UAT, and implement solutions. Provide feedback on IT workplace service delivery projects and changes. Contribute to the Knowledge Database and deliver training sessions. Collaborate with other teams to identify and resolve incidents and negative trends. Drive continuous improvements in your area of expertise while aligning with Group practices Perform additional IT tasks as assigned.