Admissions & Customer Care Officer (6-Month Maternity Leave Cover)

I. JOB DESCRIPTION• Contact potential customers using existing data;• Study the needs of each customer to provide essential information about the school in both Vietnamese and English;• Work with Marketing Department to organize admissions fairs and parent workshops;• Provide consultation for, convince and enroll new pupils;• Coordinate with School Managers to implement entry procedure and activities targeting pupils, ensuring accuracy and admission progress;• Perform enrollment procedure for new pupils and make sure their portfolios are fully updated;• Enroll pupils in extracurricular clubs as assigned by leader;• Propose ideas on admission campaigns and strategies.• Receive and handle customer requests in all forms (face to face, via email or telephone), ensuring that response is provided within the prescribed time limit;• Record requests and responses on CRM and contribute ideas to develop the CRM system;• Proactively take care of parents and pupils according to guidelines, ensuring their access to the latest information and parent satisfaction;• Ensure school/system notifications and messages are fully and promptly conveyed to parents.