AI-Enhanced Software Tester (QA QC, English)

Office location: Ho Chi Minh City (District 1) | Company HQ: Melbourne, AustraliaEmployment Type: Full-time Your RoleWe’re not looking for a manual tester in the traditional sense. We want someone who can harness AI-driven testing tools to simplify, automate, and accelerate quality assurance. Your role will blend testing and support, but with a focus on building AI-assisted processes that guarantee faster, smarter, and more reliable releases. You will be the quality guardian for TOMSoft products, ensuring every release is tested thoroughly and meets high standards before reaching customers. Your main focus will be on testing new features, validating specifications, reporting and tracking defects, and supporting smooth releases. A minor part of your role will involve Level 2 technical support: handling escalated issues from the Australian customer success team, troubleshooting, reproducing bugs, and working with developers to deliver fixes. This is not a frontline support role — instead, you’ll provide deeper technical assistance and act as a reliable bridge between the product/engineering team and customer success. Key ResponsibilitiesTesting & Quality AssuranceUse AI-powered test automation and exploratory testing tools to boost coverage.Validate new features, document results, and track issues with AI-driven insights.Review product specifications and acceptance criteria to ensure clarity and completeness.Write and execute test cases (manual, and assist automation where possible) using AI tools.Perform functional, regression, integration, and UAT support testing.Document, prioritise and track defects; verify fixes before release.Collaborate with BA/PO and developers to ensure issues are resolved effectively.Customer Support (Level 2)Handle Level 2 support escalations from the Australian customer success team.Troubleshoot issues, reproduce problems, and escalate with clear technical details to developers when required.Communicate fixes, workarounds, and product usage guidance back to the AU customer success team.Capture product feedback and recurring pain points; channel them back to the backlog for improvement.Update and maintain the support knowledge base with clear, accurate documentationProduct Knowledge & CommunicationLearn TOMSoft products and their functionalities off by heart.Review product updates and prepare knowledge base articles, FAQs and training materials.Act as a reliable bridge between users and the technical team, ensuring communication is clear and consistent.