Application Engineer (In Ho Chi Minh, Vinh)

Purpose of this position / Position summary - Support pre-and-post sales applications for Industrial Quality Solution (IQS) business unit. The field of business focuses on Quality Assurance.- Master the use of IQS products such as coordinate measuring machine (CMM), X-Ray / Computed Tomography systems, optical inspection systems, and related quality assurance software.- Utilize & maintain cleanliness of the Quality Excellence Center (QEC).Primary duties and responsibilities Technical Support in the ZSP (ZEISS Sales Process) System Sales and After Sales Goals- Application support during the IG (Information Gathering) process, collaborating with Sales team in customizing solutions to potential customers.- Application support during the IS (Information Sharing) process, collaborating with Sales team in providing Demo, Presentations, and meetings to present our Solution.- Develop skills & knowledge via ZEISS learning paths and skills matrix with assigned products and services.Sustained revenue generation as Application Services provider- Execute solutions e.g.: measuring services, accessory solutions, programming services & consulting services to generate revenue.- After sales product push for Software Maintenance Agreements (SMA), additional software options, software upgrades, and promoting the use of the ZEISS Portal e.g. online training.​ZEISS Academy – Provide Training to end customers and public courses- Provide training based on sales contracts as well as billable training to end customers on our devices, software, solutions, and fundamental preparatory courses e.g., AUKOM- Know and understand all aspects of compliance, standard operating procedure (SOP), certifications accreditations as a Trainer.- Manage different mode of training e.g.: Remote virtual setup, classroom setup, factory setup and webinar setup.Engineering Solutions Pre Sales and Post Sales- Provide solutions on fixturing design, special tools, stylus, and project solutions. e.g., design a fixture for programming services. Process Compliance:- Adheres to process requirements, operation procedures, legal compliances, Brand compliance- Complete reports on time e.g., CRM Mobile X entries and sign off from customer on the last day of job.- Punctual for meetings- Presentable attire.