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Mô Tả Công Việc
Purpose of this position / Position summary - Support pre-and-post sales applications for Industrial Quality Solution (IQS) business unit. The field of business focuses on Quality Assurance.- Master the use of IQS products such as coordinate measuring machine (CMM), X-Ray / Computed Tomography systems, optical inspection systems, and related quality assurance software.- Utilize & maintain cleanliness of the Quality Excellence Center (QEC).Primary duties and responsibilities Technical Support in the ZSP (ZEISS Sales Process) System Sales and After Sales Goals- Application support during the IG (Information Gathering) process, collaborating with Sales team in customizing solutions to potential customers.- Application support during the IS (Information Sharing) process, collaborating with Sales team in providing Demo, Presentations, and meetings to present our Solution.- Develop skills & knowledge via ZEISS learning paths and skills matrix with assigned products and services.Sustained revenue generation as Application Services provider- Execute solutions e.g.: measuring services, accessory solutions, programming services & consulting services to generate revenue.- After sales product push for Software Maintenance Agreements (SMA), additional software options, software upgrades, and promoting the use of the ZEISS Portal e.g. online training.ZEISS Academy – Provide Training to end customers and public courses- Provide training based on sales contracts as well as billable training to end customers on our devices, software, solutions, and fundamental preparatory courses e.g., AUKOM- Know and understand all aspects of compliance, standard operating procedure (SOP), certifications accreditations as a Trainer.- Manage different mode of training e.g.: Remote virtual setup, classroom setup, factory setup and webinar setup.Engineering Solutions Pre Sales and Post Sales- Provide solutions on fixturing design, special tools, stylus, and project solutions. e.g., design a fixture for programming services. Process Compliance:- Adheres to process requirements, operation procedures, legal compliances, Brand compliance- Complete reports on time e.g., CRM Mobile X entries and sign off from customer on the last day of job.- Punctual for meetings- Presentable attire.
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Yêu Cầu Công Việc
Education / Professional Certification- Degree in Mechanical Engineering / Mechatronics or relevant engineering fieldsExperience- Knowledge on precision engineering or manufacturing industry, preferably in the field of CNC programming and Metrology- Dimensional metrology / GD&T / SPC knowledge or experience is an added advantageKnowledge / Skills / Other characteristics- Able to interact in a professional manner with customers and co-workers.- Ability to read and understand technical drawings.- Knowledge on CAD based software.- Good command of written and spoken English Mandarin speaker preferred.- Presenting confidently and clearly to a medium to large audience.- Ability to work independently and collaborate effectively with cross-functional teams.- Willingness to travel within the country /region as required.Working conditions & Other Attributes.- On-the-field tasks and activities- Updated travel documents e.g., passports and visas- Able to travel at reasonable notice.- Abide strictly to non-disclosure clauses e.g.: Compliance handling sensitive data.- Abides to the rules of Trainer materials where given access, e.g., sharing of training manuals soft copies are not allowed- Adheres to ZEISS code of conduct
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Hình thức
Full-time
Mức lương
Thỏa thuận
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