Application Operations Manager (Project Management)

1. Experience:- Minimum of 5-7 years in IT operations, with at least 2-3 years in a leadership or managerial role overseeing application support or operations, preferably in a financial institution.- Proven experience managing core banking system applications or similar mission-critical systems, including deployment, maintenance, and performance optimization.- Demonstrated success in leading cross-functional teams to resolve complex application issues and deliver operational improvements.- Experience collaborating with development teams, vendors, and stakeholders to implement application upgrades, patches, and enhancements.- Hands-on experience with incident management, root cause analysis, and ensuring compliance with SLAs in a high-availability environment.- Familiarity with ITIL processes (e.g., Incident, Problem, and Change Management) or equivalent operational frameworks.- Prior experience managing budgets, vendor contracts, or operational resources in an IT context. 2. Skill: - Technical Expertise: Strong understanding of core banking systems, application architecture, and IT infrastructure (e.g., databases, servers, cloud platforms).- Leadership and Management: Ability to lead, mentor, and motivate a team of application support professionals, fostering collaboration and accountability.- Problem-Solving: Advanced analytical skills to troubleshoot complex application issues and implement effective solutions under time-sensitive conditions.- Performance Monitoring: Proficiency in using monitoring tools (e.g., Splunk, Dynatrace, or similar) to track application performance and proactively address issues.- Communication: Excellent verbal and written communication skills to liaise with stakeholders, report to senior management, and document processes clearly.- IT Security and Compliance: Knowledge of IT security practices and regulatory requirements (e.g., PCI-DSS, GDPR, or financial industry standards) to ensure a secure application environment.- Project Management: Strong organizational skills to manage deployments, upgrades, and operational projects, with familiarity in tools like Jira, ServiceNow, or equivalent.- Collaboration: Ability to work effectively with development, infrastructure, and business teams to align application operations with organizational goals.- Documentation: Proficiency in creating and maintaining operational runbooks, incident reports, and configuration records.- Adaptability: Ability to manage high-pressure situations, prioritize tasks, and adapt to evolving technologies and business needs.