Area Manager - Hà Nội

Responsibilities
Sales and Profit Maximization:
To maximize sales and achieve sales targets as agreed with the management. To monitor sales performance of the shops against targets. To recommend programmes to the management which will help to increase profitable sales. To identify and investigate causes of any shortfall against targets and seek solutions to the problem. To minimize variable costs incurred at the shop floor and recommend suggestions to the management which will help the company improve its bottom line.
Inventory Management:
To help co-ordinate and maintain a balanced level of stock throughout the chain and to ensure that shops are stocked at the optimum level.
Loss Prevention:
To assist in the development and enforcement of the highest standards of shop security for company assets, cash and stocks. To ensure that company regulations involving cash and stocks are being followed by all shops IE banking transactions, cash register control, stock take ETC)
Shop Maintenance:
To ensure that all fixtures and fittings are maintained to be fully operational and safe. To report serious maintenance issues to the management for rectification. To enforce the highest standards of shop presentation and ambience: this includes cleanliness, tidiness, good lighting, the right type of music ETC.
Merchandising:
To ensure that shop layout, in-store merchandising and window displays are consistent with agreed standards and guidelines. To use discretion in modifying layout or merchandising to optimize the use of space and individual features of each shop with the objective of maximizing sales, yet maintaining consistency.
Customer Service:
To promote the company’s style of friendly, information and efficient service without pressure. To ensure the highest standards of customer service and presentation of staff are maintained.
Staffing & Training
To recruit high-calibre for the positions of Shop Managers and Supervisors as vacancies arise. To ensure that shops are adequately staffed by Shop Managers. To monitor shp work rosters including giving approvals for Shop Managers’ leave applications and final approvals to shop staff leave.
To help ensure that the company has “the right staff at the right place at the right time” by assisting in the company HR planning and placement of staff.
Train new staffs and direct subordinates.
Leadership and Development:
To provide leadership and direction to the shop team and to maintain high standards of morale and motivation. To coach and mentor Shop Managers, help develop their competencies and guide them towards set objectives. The objective is to have stable, committed, skilled team of Shop Managers and staff by creating an atmosphere of friendly professionalism and through a leadership style that is both hands on and empowering.
Discipline and Grievance Handling:
To initiate action if standards are not being met by an individual and if necessary to carry out disciplinary measures. To handle grievances and counsel shop staff with the main aim of ensuring a happy and motivated team.
Promotion of Company Values and Strategy:
To ensure the company’s philosophies, policies and objectives are communicated to, understood by and implemented by all shop staff. To obtain an understanding of the company’s business strategy and to ensure the implementation of marketing programmes through the shop operations and staff.
Miscellaneous Retail Operations:
To ensure that Shop Managers and their staff operate the shops according to standard company procedures and practices. To highlight operational issues and provide recommendations to the management to help the company improve the efficiency of its retail operations. To carry out any other related duties as and when required by the management.