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Mô Tả Công Việc
- Monitors Housekeeping personnel to ensure guests receive prompt and courteous service
- Monitor Housekeeping personnel to ensure rooms, and particularly those of priority members, known repeat guests and other VIP’s receive special attention
- Informs other operating departments of Housekeeping matters, which concern notably the Front Office, to ensure accurate room status, in addition to communicating with Engineering and the Laundry
- Schedules routine inspections by supervisors, of all housekeeping areas including occupied and non-occupied rooms
- Inspects guest rooms in all Housekeeping areas on a regular basis to ensure furnishing, facilities and equipment are clean and in good repair, well maintained and replaced / refurbished as required
- Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary
- Follows up on progress of agenda items covered in regular meetings
- Follows up on progress of agenda items covered in regular meetings
- Ensures Housekeeping personnel are familiar with in house facilities for the purpose of assisting guests
- Maintains a steady flow of communication to the Executive Housekeeper on all matters affecting the Housekeeping Department
- Supervises outside contractors to ensure contractual compliance
- Ensures that consumption of guest supplies is under control
- Assists in monitoring and controlling Housekeeping procedures including lost and found, key control, security and emergency procedures, health and safety for employees and guests
- Works with the Executive Housekeeper on routine cleaning programs including spring cleans, etc
- Acts on behalf of the Executive Housekeeper in his / her absence as assigned
- Works with Superior and Human Resources on manpower planning and management needs
- Works with Superior Director of Finance in the preparation and management of the Department’s budget
Yêu Cầu Công Việc
Required Skills:
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- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Good writing skills
- Proficient in the use of Microsoft Office
- Problem solving, motivating, organizational and training abilities
- Strong Leadership skills in managing teams
- Diploma in Hotel Administration, Hotel Management or equivalent
- 3 years housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience.
- Type and level of experience required may vary slightly based on size and complexity of operation
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Quyền Lợi
- Competitive salary and benefits package
- International training opportunities and career development
- Dynamic and international working environment
- Other benefits as per Hotel policies
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