Đăng nhập
Đăng ký
Mô Tả Công Việc
* Supporting Management of Front Desk Team
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Supervises and manages employees. Managing all day-to-day operations.
• Ensures employee recognition is taking place on all shifts.
• Establishes and maintains open, collaborative relationships with employees.
* Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals
• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Strives to improve service performance.
• Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
* Ensuring Exceptional Customer Service
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Serves as a role model to demonstrate appropriate behaviors.
• Handles guest problems and complaints effectively.
* Managing Projects and Policies
• Implements the customer recognition/service program, communicating and ensuring the process.
• Ensures compliance with all Front Office policies, standards and procedures.
• Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
• Perform other duties as assigned.
(Job details will be discussed during the interview.)
Yêu Cầu Công Việc
- University Degree, preferably in Hospitality Management or equivalent;
- 2 years’ experience in similar role or capacity in luxury hotel/resort with rotational management roles in Front Office.
- Strong knowledge of Property Management System (e.g. Smile)
- Excellent interpersonal skills.
- Strong people-management skills.
- High sense of responsibility, good discipline, honesty, and enthusiasm.
- Competent computing skills (e.g. Microsoft Office).
- Strong in spoken and written English.
Hình thức
Quyền Lợi
- Competitive salary, bonuses, and benefits.
- 100% of service charge during the probation period.
- Fulfill all obligations regarding social insurance, health insurance, and unemployment insurance for employees.
- Excellent welfare policies: rewards, gratitude, joy, birthdays, vacation, meals, uniforms.
- Friendly and professional working environment, opportunities for career development.
Mức lương
Từ 12 đến 20 triệu
Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.
