Assistant Manager - Service

Effectively manage the restaurant by ensuring the following:

o Oversee the Implementation of standards as detailed in the departmental standards and procedures manual

o Adhere to opening and closing procedures

o Adhere to bill paying procedures

o Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials; emphasis on upselling certain products; etc

o Encourage and motivate staff to provide optimum service during all shifts

• Share recommendations and guest comments to Chef and Food and Beverage Manager to reflect current customer profile

• Develop and implement Promotions Calendar for F&B products in restaurant

• Manage special event concepts

• Anticipate market changes and review operations when necessary

• Conduct competitor analysis( regularly or as requested)

• Create positive publicity opportunities

• Manage customer database and utilize effectively( collect email date base)

• Up-sell property facilities

• Actively pursue cost saving measures

• Recycle wherever possible

• Liaise with Sales Manager during tender process to obtain new accounts; Food and Beverage specific

• Manage wage and beverage cost

• Forecasting

• Stock control

• Analyze food and beverage statistics through point of sale system

• Works with Superior on manpower planning and management needs

• Works with Superior in the preparation and management of the Department’s budget

• Be responsible in keeping our property safe and secure, to participate in any company activity related to Fire Life safety.

• Perform any other duties which may be assigned by the management from time to time.

• Update daily log file