Asst. F&B Manager

• Ensuring that all guests feel valued and receive the very best service each and every time they visit

• Reviewing and refreshing the menu on a regular basis to offer guests innovative and performance boosting options throughout the day

• Lead by example in delivering a warm, professional and welcoming service style which exceeds guest expectations

• Maintain product and service quality standards and drive continuous improvement through regular feedback and evaluation processes

• Bring to life The Pullman resort and food and beverage experience and guidelines, reflecting the brand’s DNA while meeting the needs of our guests

• To ensure that restaurants and public areas are guest ready at all times

• To ensure that all staff grooming and uniform standards are immaculate at all times

• Respond positively, politely, and efficiently to all guest requests and handle their complaints professionally

• Manage the day-to-day operations of the food & beverage outlets aligned to Pullman standards, ethos and vision to exceed guest expectations

• Work to budgets, plan and forecast future sales and revenue opportunities

• Engage, inspire and effectively manage a team of Heartists and their training needs

• Ensure all food & beverage areas of the hotel are consistently maintained and meet standards of attractiveness, comfort, cleanliness and safety

• Ensure the safety and wellbeing of employees and guests

• Assist in the maintenance of sound emergency and security procedures

• Ensure adherence to the relevant legislation to fire, hygiene, employment and licensing

You may be asked to perform other duties as assigned by your EAM