Reservation Agent

• Responsible to ensure that all information relating to a reservation is keyed correctly into PMS and is of the highest quality, and errors are kept to an absolute minimum.

• To ensure that every booking made by a travel agent contains the relevant travel agent name.

• Responsible for ensuring that all reservation filing and correspondence is carried out daily.

• Receives, processes and confirms all room reservations channeled.

• Ensuring that reservations are processed based on the established room availability, applicable rates and billing arrangements.

• Direct entry into the system with all necessary information.

• Follow-up on letters of undertaking for credit arrangements and copies to Front Desk and Accounts for their follow-up.

• Files all reservations according to dates of arrivals for the month at the end of each day.

• Prepares room reservations confirmation within the same day of enquiry for the Reservation Supervisor or DOSM’s verification prior faxing /telexing or mail.

• Ensures that the office areas are neat and tidy at all times.

• Ensures that all telephone calls channeled through the reservation extensions are answered within three rings.

• Provides general information on hotel restaurants, bars and facilities.

• Performs all duties common to rank and file staff and any other duties as may be assigned by the Director of Sales & Marketing or Reservation Supervisor.

• Handles requests for complimentary items, airport transfers as well as other amenities that may arise from time to time.

• Sells room rate by following Revenue Manager‘s recommendations.

• Works on the computer system and maintains the computer discipline at all times.

• Attends meeting and training programs.

• Adheres to Hotel’s policies and procedures.

• Follow prepaid booking online and chase payment booking from travel agent or corporate accounts.

• Precheck bookings for the next day

• The Reservations Clerk has a major responsibility in conjunction with the Director of Sales & Marketing and Reservation Manager to ensure that at all times, Hotel is operating at maximum occupancy levels.

• Upselling the property where at all possible.

• Being constantly aware and in touch with forecasted occupancies for the future.

• Being aware of group block bookings or allotments which may or may not have been utilized.

• Being constantly aware of all rates and rate structures in place within Hanoi Horison Hotel and to whom they are applicable.

• Being constantly aware of all promotions, packages and special rates that may be applicable, ensuring that at all times Hotel 's preferred market mix is protected.

• Responsible for ensuring that every reservation contains the correct and applicable information. This will alleviate guest concerns during the check in and check out procedure.