Đăng nhập
Đăng ký
Mô Tả Công Việc
- During theit duty the Assistant Front Office Manager is expected to lead by example in terms of appearance, attitude, equity & professionalism. Their main role is to ansure the proper work of operations in the following sections: Front Desk, Group Coordiantor, Operator & Business Center.
- The Assistant Front Office Manager will extend his responsibility to the entire Front Office Operations in the absence of the Front Office Manager. He/she will replace the Group coordinator during his/her absence.
- Helps employees improve their skills and provides support for career development.
- Representative of the senior Management: Assistant Front Office Manager is the only representative of the Senior Management 24 hours a day. They must be for this reason very versatile and to be ready to handle some very different situations.
- The Assistant Front Office Manager will be the the first to be called if a guest is looking for a member of the management team.In dealing with this situations, the Assistant Front Office Manager must ensure that they use tact and diplomacy to rectify quickly the situation, reaching the guest satifaction but as well respecting the procedures and organization of Pullman Hanoi.
- The Assistant Front Office Manager will be permanent contact with the Front Office Manager to report any guest comment, or problem and to ensure a good co-ordination and quick communication on both sides.
- To maintain per shift an accurate report in the Assistant Front Office Manager’s logbook of items and incidents which may be of concern to the management and/or which may requires further attentions.
- The first assignment and main area of work of the Assistant Front Office Manager is the lobby, when the Assistant Front Office Manager is not a way to do a specific mission, he/she will spend his/her time in the lobby to co-ordiante the overall lobbly activity and will be dynamic in guest relationships.
- The Assistant Front Office Manager will join daily the Front Office Manager briefing & weekly the Front Office Meeting to bring with the dynamism and initiatives all the questions, case studies & new ideas to be considered and discussed.
- The Assistant Front Office Manager will be very active giving full information & updates to all the Front Office staff. During the absence of Front Office Manager, the Assistant Front Office Manager will conduct by his/her own this briefing. They will encourage a good interactivity with all the Front Office staff, to listen and understand their questions and problems and to give appropriate answers and solutions in line with the SSB procedures and organization.
- To ensure that a pertinent/relevant Assistant Front Office Manager logbook is maintained updated and to check the logbook from the different sections of the Front Office to ensure that clear, constant and updated communication line are kept with all Front Office staff.
- Responsible for a detailed Assistant Front Office Manager handover by going through the activity of the day, the problems found, the follow up to do, the tasks not complete yet…
- The Assistant Front Office Manager will meet formally the Front Office Manager every day, during an end day debriefing” to make appoint on the daily activity nad pending matters.
- To ensure the overall co-ordination of the Front Office Operations and to assist all sections of the Front Office department.
- Responsible to keep all Front Office Standards and procedures on line with the Pullman Hanoi policies.
- To ensure the proper follow up of the room requests & co-ordiantion with housekeeping regarding the priorities in room cleaning.
- Responsible to ensure that all Financial and Audit Procedures are respected. The Assistant Front Office Manager will then realize daily the appropriate controls: Bucket checks, Cashier closers, Registration cards and correspondence, Rebates, Paid out… Each control will be signed. The Assistant Front Office Manager will sign the official documents in the field “Assistant Front Office Manager” . The Assistant Front Office Manager will do personally at night time all the controls established in the audit procedures and reports any irregularity to Front Office Manager on the following day.
- To ensure that the close day is done correctly and that the number of “ No show”, “ Room Occupied”, “ Complimentaries” and “House Use” are accurate. The Assistant Front Office Manager will as well supervise the accuracy of the daily financial reports issued by Front Office.
- The Assistant Front Office Manager will go through the correspondence of all the arrivals every night to ensure that the condition and rates confirmed upon reservations are clearly updated and followed up on the Front Office side. To report to Front Office Manager any irregularity the day after.
- The Assistant Front Office Manager will ensure that the immigration registration is done fully as per procedures established.
- To keep full records of incoming and outgoing items in the Assistant Front Office Manager Safe & to ensure proper follow up.
- To motivate all the staff regarding the selling and upselling programmes, and to make sure that the rates given are matching with the instructions received. To do the proper controls as per procedures established.
- Privacy: The Assistant Front Office Manager will be attentive to respect the privacy/confidentiality of the information, or guest names available. He/she will ensure not to transmit any guest name, or guest history information.
- To ensure that all Front Office areas are clear, clean & tidy at any time.
- The Assistant Front Office Manager will act personally with a member of security for any Safe Opening in the hotel, following the security procedures and will record any of this action on the appropriate format.
- In the event of fire, the Assistant Front Office Manager has to ensure the overall co-ordination as per emergency procedure established. In the absence of Front Office Manager, Assistant Front Office Manager will call right away the appropriate persons, will ensure that each staff takes control of his duties during Fire and that the guests are well informed of the security measures to be taken.
- To be in alert and to call Security right away when a guest has a suspect attitude, when there is a serious conflict or beginning of fight in the premises of the hotel. Any of these cases has to be reported in the Assistant Front Office Manager’ logbook.
- The Assistant Front Office Manager is to ensure all staff on duty are at all times immaculately groomed and wear correct and complete uniform.
- Ensure all staff are present at scheduled time in the appropriate sections and that there is always the minimum standard number on staff on duty in each section.
- The Assistant Front Office Manager report quickly any discipline problem to the Front Office Manager and must be fair in any staff disciplinary action required during their absence.
- The Assistant Front Office Manager will ensure the full motivation of the team & create a nice atmosphere of work. This is crucial to encourage a better quality of service and minimize the expenditure.
- To be responsible for adhering to Pullman Hanoi staff rules and regulations as detailed in the Pullman Hanoi staff handbook.
- To be ready and responsible when assigned to perform any other duties or job functions as required by Executive management, Front Office Manager.
Yêu Cầu Công Việc
- Significant experience in a customer-service position.
- Extremely high spirit of Customer Service.
- English: basic communication skills.
Hình thức
Quyền Lợi
- Employee Benefit Card offering discounted rates in Accor Hotels worldwide.
- Develop your talent through learning programs by Academy Accor.
- Opportunity to grow within your property and across the world.
- Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21.
Mức lương
Thỏa thuận
Báo cáo tin tuyển dụng: Nếu bạn thấy rằng tin tuyển dụng này không đúng hoặc có dấu hiệu lừa đảo,
hãy phản ánh với chúng tôi.
Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.
Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.
