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Mô Tả Công Việc
- Maintaining Guest Services and Front Desk Goals
- Supporting Management of At Your Service Team: Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Ensuring Exceptional Customer Service
- Managing Projects and Policies
- Supporting Human Resource Activities: Assists in the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Assists in recruitment, hiring, training, and orientation of department personnel.
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluates results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Ensures that all department equipment is in proper working condition and that department areas and storerooms are clean.
- Performs departmental administrative duties.
- Addresses complaints and serves as Manager on Duty as needed.
- Attends meetings (e.g., front office supervisor meetings, operations meetings, forecast meetings, monthly department meetings, sales strategy, pre-con meetings).
Yêu Cầu Công Việc
• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
Xem toàn bộ Yêu Cầu Công Việc
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major.
Hình thức
Quyền Lợi
Days off/week: 2 days
Competitive package| 13th salary month
Full salary & service charge, social insurance during probation
Medical Insurance Plan upon the hotel policy: Social insurance, health insurance and unemployment insurance
National and international training courses
Opportunity to develop career
Mức lương
Thỏa thuận
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