Azure Support Engineer (From 18mil - Open to Fresher)

We are, iTechwx, established in mid-2022, with 800 employees across 3 offices within Ho Chi Minh City and 1 office in Hanoi City. iTechwx dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, Microsoft Office 365. ABOUT MS AZURE: Are you passionate about helping others and have a deep understanding of Microsoft Azure? Microsoft Azure is a top cloud platform offering scalable services for building, deploying, and managing applications. It provides tools for AI, data analytics, and more, helping businesses innovate and stay competitive while reducinginfrastructure costs. Microsoft Azure offers a wide range of products and services designed to help businesses build, deploy, and manage applications through Microsoft’s global network of data centers. Azure enables businesses to innovate, scale, and reduce IT costs while benefiting from high availability, security, and compliance.Responsibilities Review issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues. Resolve or escalate multiple and varied customer issues. Documents technical work and research. Analyze problems and develops solutions for customer needs using log analysis and other proprietary tools. Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues. Attend readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement Provide feedback to improve products to more senior engineers or technical advisors. Identifie potential defects and escalates to more senior engineers to resolve. Use automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools. Follow processes provided by the business. Attend case triage meetings or case discussions to collaborate and share ideas to resolve problems. RequirementsMust Have: Open to Freshers & Non-Tech backgrounds – only requires fluency in English (~IELTS Speaking 6.5+). Priority given to candidates with customer service experience or a strong customer-oriented mindset. Willingness to work in shifts and work night shifts 5 days work week, 2 unfixed days off (9 hours a day, consisting of 8 hours of work and 1 hour for breaks) Nice To Have: Having a background or working experience in IT/Technical/Engineering/Networking & IT/Cybersecurity & Cloud Security/Automation is an advantage. Benefits Salary ranges from 18.000.000VND Salary at 100% during the probationary period 90% contribution of the gross salary to social insurance An employee who works at night (10PM -6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance 20 days leave (12 days of annual leave and 8 days of sick leave) Training will be offered Full working equipment will be provided Annual Health Checkup Activities: Birthday party, Employee engagement activities. OTHERS: Working location: 1st Floor, S4-01 Tower, The Sun Avenue Building, No. 28 Mai Chi Tho Street, An Phu Ward, Thu Duc City Working time: Rotation Shift, including: 5 days a week, 9 hours per day, including 8 working hours and 1 hour for rest Recruitment ProgressRound 1Communication + English testRound 2Technical test