Bell Attendant

▪ Provide exceptional services to guests and internal customers at all times to maintain positive guest and colleague interactions with good working relationships.

▪ Be familiar with the hotel’s products/services and hotel’s current promotions and policies.

▪ Stores luggage according to standards.

▪ Directs guests and visitors to any of the Hotel’s facilities.

▪ Transports guest’s luggage to their room in an efficient manner and explaining all in house and room facilities.

▪ Assists to open and close car doors for guests whenever the opportunity arises.

▪ Ensures vehicle's license number, type are logged down on the luggage tags for future reference.

▪ Assists all guests with luggage storage, ensuring the proper handling, storage, security and procedures are followed.

▪ Handles parcel wrapping.

▪ Ensures all messages of any kind are promptly delivered to the guest’s room.

▪ Assists to direct traffic in the hotel’s driveway.

▪ Hails taxis and answers guests’ inquiries.

▪ Prevents entrance of unauthorised or undesirable persons

▪ Opens doors, welcomes and greets guests and visitors.

▪ Loads / Unloads guest luggage from cars/buses upon arrival and departure and handling other services requested by guests.

▪ Understand of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.

▪ Attends training sessions and meetings as and when required.

▪ Carries out any other reasonable duties and responsibilities as assigned.

• Ensure that guests receive the levels of service expected by creating an environment where everyone in the team is focused on connecting with our guests

• Proactively interact with our guests

• Anticipate on guests’ needs wherever possible, and to take action to enhance guest satisfaction

• Have extensive knowledge of the company’s security and health safety procedures

• Exercise care, attention and caution in dealing with guests, colleagues and company property

• Be aware of, and comply with, all relevant food safety acts

• Attend all statutory fire, health and safety training sessions to remain fully up to date with rules concerning fire and health safety

• Have full knowledge of your department’s risk assessments, ensuring that all team members are fully aware of these risks