Ca trưởng lễ tân

- Evaluate the performance of subordinates

- Report happenings daily to the FOM

- Check the personnel appearance of the Receptionists regularly

- Review the work methods and procedures in Reception, recommend changes to improve the quality of work if necessary

- Check the instruction given by the FOM are carried out smoothly

- Perform any other duties assigned by the FOM

- Check the daily reports prepared by the receptionists

- Assign room according to guest requirement

- Check daily guest arrival and departure list

- Update room situation. Double check the uncertain room status

- Supervise the subordinates in the daily preparation of various reports and statistics when working in the shift

- Check folios which are modified by Receptionists

- Delegate jobs for Receptionists

- Liaise with S&M, Reservation department on providing lead advice and constant “feedback” concerning both inquiries and firm reservations

- Pay particularly attention to the use of the Guest History facility in the PMS

- Be in charge of all computer input, manual filling procedures

- Ensure that all information relating to a reservation is keyed correctly into PMS

- Ensure that all telephone inquires are provide with concise information concerning the services and facilities provide by the hotel

- Ensure that the pre-printed registration cards are checked against the arrival list to determine that all reserved room have pre-registered cards

- Verify with the Reservation Manager on the current daily reservation against the arrival list to ensure that no reservation is lift out

- Prepare all the necessary materials for check-in for VIPS, pre-registered guests and group before their arrival

- Ensure that all relevant information has been keyed in accordingly by receptionist. Do follow up on guest’s billing instruction

- Aware of all promotions, packages and special rates.