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Mô Tả Công Việc
- Ensures the delivery of brand promise and provides exceptional guest service at all times.
- Provides excellent service to internal customers in other departments as appropriate.
- Maintains positive guest and colleague interactions with good working relationships.
- Establishes a rapport with guests maintaining good customer relationships.
- Ensures that minimum brand standards have been implemented.
- Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
- Works closely with other Outlet employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
- Works in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
- Greets customers and seats guests in case of Hostess is not available
- Computes bill according to items consumed by guests.
- Presents checks/ bill showing amount due.
- Makes change, cashes checks, and issues receipts to guests.
- Records amounts received and prepare reports of transactions.
- Reads and records totals shown on cash register tape and verifies against cash on hand.
- Quotes price and describes features of items for which money is received.
- Makes necessary checks needed for specific function.
- Makes daily transactions on his/ her shift.
- Gives cash refunds or issues credit memorandums to customers for returned merchandise.
- Fully conversant with all aspects of the System.
- Operates cash register by passing price coded items across electronic scanner to record price, compiles printed list, and displays cost of customer purchase, tax, and rebates on monitor screen.
- Verifies cash received ensuring only genuine money been collected.
- Verifies all credit cards presented by guest before to validity of the card.
- Strictly adheres to all policies and procedures issued by the Finance with regards to cashiering and cash handling.
- Reports and explains any discrepancies in outlet checks, daily transactions and reports.
- Verifies all credit cards presented by guest before to validity of the card.
- Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.
- Supports the implementation of The People Philosophy, demonstrating and reinforcing Hotel’s Values and Culture Characteristics.
- Understands and strictly adheres to Rules and Regulations established in the Employee Handbook and the hotel's policies concerning fire, hygiene, health and safety.
- Ensures high standards of personal presentation and grooming.
- Exercises responsible behaviour at all times and positively representing the hotel.
- Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.
- Attends training sessions and meetings as and when required.
- Carries out any other reasonable duties and responsibilities as assigned.
Yêu Cầu Công Việc
- Highschool/College/University degree or equivalent
- Previous training and experience in hospitality
- Be responsible and able to work under pressure
- Good communications
- Good level of spoken and written English
- Additional language skill in Japanese or Korean is a plus
Hình thức
Quyền Lợi
Benefits:
- Full-time employee:
+ Minimum Salary for staff line from 6,500,000 VND (fresh graduate 5,000,000 VND – 6,000,000 VND) + Service Charge
+ Bonus on Public Holiday
+ 13th month salary
+ 02 meals / shift
+ Working time: 05 days / week, 02 days off / week
+ Hotel uniform & laundry
+ 24/7 accident insurance with Social Insurance, Health Insurance, Unemployment Insurance
+ Annual team building and outing trip
+ Talent development program for outstanding employee
Mức lương
Thỏa thuận
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Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.
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