Chief Concierge

As a chief concierge/ Head Concierge you will supervise the Concierge Team and set the department goals to help Team Members to create an exceptional Guest and customer experience. This role will report to FOM/DOR.

You will responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Supervise daily Concierge operations; Set Departmental objectives, work schedules, budgets, policies and procedures; Monitor the appearance, standards and performance of the Concierge Team Members with an emphasis on training and teamwork; Ensure Team Members have current knowledge of hotel products, services, pricing and policies as well as a good knowledge of the local area; Maximize Sales revenues through up-selling and marketing programmers; Monitor Guest satisfaction reports and implement actions to improve results; Maintain good communication and working relationships with all hotel areas; Project a professional manner with an emphasis on hospitality and Guest service; Act in accordance with policies and procedures when working with front of house equipment and property management systems; Attend Front of House/Hotel meetings, as required