Chief Concierge/ Quản lý Điều phối Tiền sảnh

A Concierge Manager/Head Concierge, you will supervise the Concierge Team and set the department goals to help Team Members to create an exceptional Guest and customer experience. A Concierge Manager/Head Concierge is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Supervise daily Concierge operations

Set Departmental objectives, work schedules, budgets, policies and procedures

Monitor the appearance, standards and performance of the Concierge Team Members with an emphasis on training and teamwork

Ensure Team Members have current knowledge of hotel products, services, pricing and policies as well as a good knowledge of the local area

Maximise Sales revenues through up-selling and marketing programmes

Monitor Guest satisfaction reports and implement actions to improve results

Maintain good communication and working relationships with all hotel areas

Project a professional manner with an emphasis on hospitality and Guest service

Act in accordance with policies and procedures when working with front of house equipment and property management systems

Attend Front of House/Hotel meetings, as required.