Chief Concierge (Trưởng Quầy Thông Tin Hỗ Trợ Khách Hàng)

As the Chief Concierge, you will be responsible for performing the following tasks to the highest standards:

• Develop all luggage related procedures and ensure that they are well followed by the Concierge / Transportation staff.

• Ensure all information is updated and available for easy access for all Front Office associates.

• Ensure that the Front Office Manager, Assistant Front Office Manager and Guest Service Manager are updated of any problems or difficulties encountered, so that assistance is obtained.

• Train all Concierge associates in accordance to hotel standards, appraise their performances, recommend promotions or transfers and handle disciplinary actions.

• Ensure proper reception of Hilton Honors members as well as other customers at the airport for both arrival and departure.

• Give recommendations on hotel operations when opportunities arise to improve services, increase revenue or reduce costs.

• Ensure that all Concierge associates are up to the grooming standards set by the Management.

• Set team goals in consultation with team members according to hotel / department goals, policies and practices.

• Maintain good personal presentation, adhering to hotel and Hilton standards.

• Ensure that all reporting and servicing deadlines are met on a timely basis.

• Adhere to the hotel’s security and emergency policies and procedures.

• Understand local tourism culture and city profile to provide considerate service to guests.

• Carry out any other reasonable duties and responsibilities as assigned.

• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.